***If an item is sold out online, don't forget to check the store location: Creative Wood-n-Things, 1748 Cabellaro Dr. Ammon ID

FAQs

Email: contactponiestopearls@yahoo.com

If you cannot find the information you are looking for here - please email me and I will get back to you!

Q: What are your products made of?

A: Materials differ from product to product. For the most part I like to use gemstones or glass beads and shells. As far as the metals go, I use gold plated bronze or copper to keep my prices affordable. A lot of the silver ear hooks are surgical steel (if they are it will indicate as such in the description for the item).

The Grace Collection is made with gold filled hardware. Gold filled is when a sheet of 14k gold is pressure bonded to a base metal. This hardware will not tarnish, and is great for those with allergies. These earrings tend to have higher end items like Swarovski Crystals.  

Q: I want a different ear hook than the ones you offer. How does that work?

A: For the most part I use the french coil and ball ear hook. I do keep other styles in stock (such as leverbacks) and those can easily be swapped out for about $1.00 per pair. Please email me to see what is available. I am happy to make any necessary changes to suit your needs!

Q: I want a different metal than the one that is offered.

A: Feel free to email me and let me know what you are looking for. Sometimes I can switch it out, but sometimes the beads I get aren't available in different colors. I can always check for you!

Q: I have allergies to certain metals. What can Ponies to Pearls do about that?

A: Unfortunately most hypoallergenic options are quite a bit pricier (as I'm sure you know). I am more than happy to switch out to a metal of your choice, but keep in mind the prices will change. Email me to discuss further options.

Q: How does shipping work?

A: Most orders are shipped through the United States Postal Service within 2 business days. Any customized or personalized orders will be shipped within 7 business days.

Q: Where does Ponies to Pearls ship to?

A: Currently I only offer domestic shipping.